All good things come to an end and we wish you well. Here is some helpful information for the move out process to go smoothly.
Quick Tip: Don't forget to change your address: USPS.com/move
When moving out, you need to leave the apartment in the same condition as when you moved in. You are responsible for all damages in your apartment; such as stains on the carpet, marks/holes in the walls, etc. Below is a list of items that we recommend doing before vacating your apartment, the items below are also what we will be focusing on when inspecting your apartment:
All Floors (Bedrooms and Common Area/Living Room): Vacuum floors, mop floors without carpet and dust off baseboards. We look for stains, tears, and holes. Floors need to be free of any debris.
Bathroom: The tub, shower, toilet, sink, and fixtures need to be cleaned thoroughly. The floor should be mopped, and all surfaces wiped down.
Kitchen: All the appliances should be cleaned and emptied of any residual food. Be sure to clean the inside and outside of the refrigerator, stove, oven, microwave, and dishwasher. These appliances are often forgotten and the charges can add up quickly for these items.
Trash: Take all trash to the trash destination. Do not leave any items in the apartment or outside the front door. If we must remove any trash, boxes or unwanted items from your apartment, your account will be charged $25.00 per bag and/or $100 per large furniture item we must remove. Anything left in the apartment is considered trash and will be billed according. This is the area that we see the highest amount of move out charges. Please take everything in the apartment with you. (the exception is cable boxes**) Trash out charges can add to your Final Account Statement very quickly.
Windows: Make sure all window seals are wiped down and that there are no missing or torn screens.
Electrical Plate Covers: Make sure they are all wiped down and ensure that they are all present and free of damage.
Don’t forget your washer and dryer. Empty the dryers lint trap and wipe down the washer inside and out.
Ceiling fans in bedroom and common area: Dust off ceiling fans and ensure the light globe is intact.
Return ALL keys (i.e. entrance, bedroom, and mailbox keys). When returning keys, put them in an envelope and write your name, apartment address associated with the keys, forwarding address and updated phone number and email address. Envelopes can be provided while supplies last (ask the office). Please note, if we cannot identify clearly that you turned in keys, you can be charged for lock changes. Each key is $25.00. We have a large yellow “Express Key Return” box on the porch at the Spring Garden office if you wish to return your keys prior to move-out day.
If you are moving out earlier than the expiration date on your lease contract, remember that:
The electricity in your apartment remains your responsibility until the end of the lease agreement date.
Please keep in mind that Duke bills a month behind. You will have a final electric bill due the month after you move out.
You are still liable for any damage in the common area that is caused before the lease contract expires.
You are still responsible for paying the reminder of your lease even if you choose to move-out early
Final Account Statement will be processed after your lease contract expires..
The final day to return keys will be July 25, 2021 by 5 pm.
If you have not turned in keys prior to that time, there will be a $100 per day hold over fee assessed until you have turned in keys. When turning in keys to a member of management you will be asked to provide a US forwarding address. This address is used to mail the Final Account Statement* to you. If you paid a security deposit upon move-in, this address is where your check will be sent to once all charges have been entered.
*A Final Account Statement is an itemized statement that will be sent to the forwarding address that is provided at move-out 30 days after your termination date on your lease.. The Final Account Statement balance is due within 60 days of the termination date on your lease. Failure to pay the balance within 60 days will result in your account being sent to a third-party collection agency. If this happens, the leaseholder and guarantor/cosigner will have their information sent to the collection agency and will be reported to the credit bureaus.
Note: We are not able to have anyone help move furniture or any personal items, but teams are in place to help with questions and directions. You can hire your own movers but please note that they must follow the move-out schedule.
If you have any further questions about the move-out process, please let a member of management know. (336) 294-3855
Some Additional FAQ:
Will there be anyone on the property to help me move? We are not able to have anyone help move furniture or any personal items, but teams are in place to help with questions and directions. You can hire your own movers but please note that they must follow the move-out schedule.
What am I responsible for with my roommates (if they renewed or moving out at the same time)? All roommates are still responsible for any damage and cleaning charges to the common area even if your roommates renewed. Please talk with your roommates, plan to clean up together, and be sure that you take all your items out of the common area, including food in the refrigerator that belonged to you. Do not assume your roommates would want you to leave the mustard!! If you move out in advance and would like a walk through, we will accommodate you as often as we can. We do not promise an in person walk through but will accommodate you whenever we can and given advance notice.
How can I be sure my mail is forwarded? Go to USPS.com/move. You should turn in your forwarding address no later than 10 days before you move out in order to receive your forwarded mail in a timely manner. We are not responsible for any mail and are not allowed by Federal Law to access your mail box. Any questions must be made directly to the Post Office.